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Artwork

No worries at all. You can send over whatever artwork you have, and our professional creative team will collaborate with you to create precisely what you need – and the best part? It’s absolutely free of charge. If you find yourself without artwork, just share your thoughts with your dedicated Account Executive. We’ll take it from there, turning your ideas into reality at no extra cost.
Certainly! Your artwork is securely stored in our files. This makes reordering a breeze and allows you to use your art across different products without any hassle.
The process is straightforward. Simply reply to your order confirmation email with your artwork attached, or if you prefer, you can directly email it to your dedicated Account Executive.
Absolutely! You can indeed specify a PMS color for your imprint. However, it’s worth noting that in some cases, there might be an additional charge for this service. This is particularly true when we need specialized ink for an exact color match. If you don’t need an exact match but want us to be ‘as close as possible,’ let us know, and we’ll be more than happy to assist.

Payment

 We provide flexibility in payments. You can settle your bill through checks or direct bank deposits to any of our bank accounts. For added convenience, we also accept all major credit cards through our PayPal account. Refer to our list of bank details for seamless transactions.

Your credit card will be charged in accordance with our negotiated payment terms. If a down payment has been agreed upon, this will be processed just before your order enters production. The remaining balance will be billed upon the completion of delivery, all contingent upon the mutually agreed-upon terms. This ensures a smooth and transparent financial transaction aligned with our commitment to your satisfaction.

Yes, all our quotations include the government-mandated 12% Value Added Tax. However, please note that PEZA companies, which are VAT-exempt, are an exception to this standard inclusion

Shipping & Delivery

Production times are clearly outlined for each item in the quote you’ll receive from your Account Executive. This duration represents the number of business days it takes to print your item with a single color print after you’ve approved your artwork.

Absolutely! Just inform your Account Executive of your preferences, and they’ll be delighted to assist. You’ll receive a customized quote for our domestic shipping rates.

General Ordering Information

Certainly! We’re more than happy to provide you with a sample of the item(s) you’ve shortlisted. To facilitate this, please sign a pro-forma invoice. We can produce several samples until you are satisfied or grant approval. In some cases, we may even produce a sample before receiving a signed pro-forma invoice to assist those genuinely considering a product or seeking inspiration. While we rarely refuse sample requests, we reserve the right to do so at our discretion.
Rest assured, we operate on the principle of charging you only for what you ordered. While we typically produce a few extras to account for any potential rejects during quality control, you’ll only be billed for the exact quantity you receive. In the unlikely event we ship fewer than ordered, you’ll be charged only for what you received.
Flexibility is key. You can cancel your order at any time before it goes into production. Once items are printed with your logo, we, unfortunately, can’t accept cancellations. Should you need to make changes to your order, reach out to your Account Executive immediately, and they’ll guide you through the process.
It’s crucial to understand that set-up charges, such as screen charges and die charges, are distinct from art charges. They cover the creation of screens, dies, or other essential items required to print your specific logo.
No, you won’t. In the case of an exact reorder (same art and item), you won’t incur set-up charges again. Additionally, once we’ve digitized your logo for embroidery, there’s no charge for a new tape or digitizing when embroidering another item even on a different item for as long as the size or dimensions of the logo is exactly the same as the original artwork.
Certainly! Except for exact reorders, you’ll always receive a digital mock-up or layout of your item for proofing. This must be approved by the authorized signatory in your company before we proceed with production.
Most of the time, the minimum quantity indicated is the required minimum. However, if your requirements call for fewer items, feel free to get in touch. We’re here to assist wherever possible. If you find yourself needing more than the quoted quantities, additional discounts are available.
When we utilize artwork you’ve supplied for printing on your product, you are confirming that you have the unrestricted right and authority to use and distribute that artwork. This is a necessary step in maintaining legal and ethical standards.

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About Us

We provide exciting and thoughtful gift concepts that inspire delight in the people who receive them. Our brand of service makes the gift sourcing experience easy for companies so they can creatively express their gratitude to strengthen their relationships with their customers, partners and employees.
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