Ordering & Quotations
How do I request a quotation?
You may start by shortlisting the products you are interested in on our website, then click the ADD TO QUOTE button on each product page and fill out our REQUEST FOR QUOTE form. Feel free to add as many items as you like to your shortlist. Our team will get back to you with a quotation within 24 hours.
If you already know your requirements, it helps to include the quantity, budget per item, target date, and logo or printing requirement so we can prepare a more accurate quotation.
If you are still exploring, you may also email us at [email protected] and share your theme, budget, or product type so we can recommend suitable options.
What is your minimum order quantity?
Our standard minimum order for most products is 100 pieces. For corporate gift sets and corporate jackets, we may be able to accommodate orders starting at 50 pieces. For custom notebooks and calendars, the usual minimum is 250 pieces, while for pens and other lower-priced items, the minimum is typically 500 pieces.
In some cases, we may still accommodate quantities below the minimum, subject to a minimal surcharge.
Can I order below the minimum quantity?
Can I reorder the same item?
Can I order more than the quoted quantity?
Artwork & Proofing
What kind of artwork can I send?
You may send whatever artwork, logo file, peg, or reference you currently have, and our team can review it and advise what is needed for production.
To help speed up the process, we recommend sending your high-resolution logo or artwork file whenever available. This allows us to prepare your mockup more efficiently and helps avoid delays caused by redrawing or recreating low-resolution files.
If you do not have a high-resolution file on hand, you may still send what you have and we will guide you on the next step.
What if I do not have artwork yet?
Where do I send my artwork?
You may send your artwork through email to your Purple Tag contact or through the channel where your order is being handled.
Do you keep my artwork on file?
Yes, we keep artwork and approved files on record for easier reordering and future reference, subject to our internal file retention practices.
Can I specify a PMS or Pantone color for printing?
Yes, you may request a PMS or Pantone color match for printing. In some cases, additional charges may apply, especially if special inks or more exact color matching are required.
If an exact match is not necessary, we can also aim for the closest possible color based on the printing method and material.
Will I receive a proof before production?
Yes. We provide a digital mockup or layout for approval before production proceeds. For exact reorders, a new proof may not always be necessary unless there are changes to the artwork, specifications, or print application.
Product, Samples & Viewing
Can I request a sample?
Yes, sample requests may be accommodated depending on the item and project requirements. Sample charges, approvals, or limitations may apply in certain cases.
Can I visit your showroom?
Yes. You may schedule a visit to our showroom at 7637 Guijo St., San Antonio Village, Makati City. Visits are by appointment during office hours, Monday to Friday, 9:00 AM to 6:00 PM. To book an appointment, please contact 0917 790 7000.
Can I view your catalog?
Yes — you may access our e-catalog at purpletag.com/e-catalog/. To view the full version, simply fill out the request form on the page and the password will be emailed to you shortly. This also allows our team to better assist you with your inquiry and product requirements.
If you would like help narrowing down options, you may also reach out to our team and share your budget, theme, timeline, or event type so we can point you in the right direction.
Lead Time, Shipping & Delivery
How long is your lead time?
Lead time varies depending on the item, quantity, source, and the level of customization required. For simpler giveaways using readily available items and straightforward logo application, the usual turnaround time after mockup approval is around 2 weeks.
For more fully customized products such as custom apparel, gift sets, notebooks, journals, and calendars, lead time is typically around 30 days or longer, depending on the scope of customization and production requirements.
Please note that lead time is counted from the time the mockup or final layout is approved, and may also be affected by factors such as material availability, printing requirements, and delivery location. If you have a target date in mind, we encourage you to share it with us early so we can help recommend the most feasible options for your timeline.
Do you accept rush orders?
Rush orders may be possible for selected readily available items with simple printing requirements. For these, the fastest production time is around 5 working days upon approval of the final sample or mockup.
Feasibility will still depend on the item, quantity, logo or printing requirement, material availability, and our current production schedule. Because rush orders are evaluated case by case, we recommend checking with our team as early as possible.
Can you ship to multiple locations?
Yes, we can arrange split deliveries to multiple locations. Additional coordination, handling, and delivery charges may apply depending on the number of recipients, destinations, and project requirements.
For more complex projects, we also offer an End-to-End Distribution Service that can include list consolidation, sorting, tagging, and direct delivery to multiple recipients nationwide.
Do you deliver outside Metro Manila?
Yes, we can arrange delivery to locations outside Metro Manila, including major cities and provincial areas nationwide, subject to location, item type, and shipping requirements.
If you have a multi-location or direct-to-recipient delivery requirement, our team will be glad to discuss the most suitable setup for you.
Payments & Charges
What payment methods do you accept?
We accept payments through cash, checks, and bank transfers. Payments via credit card may also be arranged.
Do you require a down payment?
Yes. Due to the customized nature of our projects, we require a 50% down payment before production begins. This allows us to confirm your order and start production preparations. The balance is subject to the agreed payment terms upon confirmation of the order.
When will my credit card be charged?
Credit card charges are processed based on the agreed payment terms for your order.
Do you charge VAT?
Yes. Purple Tag is a BIR-registered business and fully compliant with applicable tax regulations. Our quotations normally include the government-mandated 12% VAT, except in cases where valid tax exemption or zero-rated treatment properly applies under current rules and supporting documentation is provided.
What are setup charges?
Setup charges are one-time fixed charges that cover the preparation needed to produce your order, such as screens, dies, molds, or embroidery digitizing, depending on the item and printing method.
Will I be charged again for setup for reorders?
For exact reorders using the same item and artwork, setup charges may no longer apply. This will still depend on the printing method and whether the original setup remains usable.
Order Changes & Policies
Can I change my order?
What happens if I receive more or less than I ordered?
In the unlikely event of a quantity variance, you will only be billed for the actual quantity delivered.
